FAQs

Click the "Login" button at the top of the page. A pop-up window will appear, then click the "Forgot Password?" link. Enter your email address on the next screen, then click "Send Password."

Once logged into your account, click "My Account" at the top of the page. In the new window, click "Manage My Account." Scroll down to find "My Password" and click "Edit" on the right. Follow the on-screen instructions.

If you are logged in, items will remain in your cart indefinitely.

No. Some products, such as live pets and services, are available exclusively in-store, while others may be limited to online purchases only.

Join our VIP Rewards program, and you will automatically be added to our email list. This also enrolls you in our membership system, where your order history and points will be permanently saved, plus you'll receive exclusive discounts.

Unfortunately, we currently don't support email address changes. You will need to create a new account. However, feel free to contact us by email, and we can assist in transferring any points from your previous account.

Absolutely! To add points from a previous purchase, email us at customer@kikopals.cc with your order number and account details, and we'll take care of it!

No problem — updating your information is quick and easy.
Follow these steps:
• Click “My Account” at the top of the homepage and log in.
• In the dashboard, update the personal, shipping, or billing information you want to change.
• Once done, click "Submit" or "Save Address."

If you registered an account with us, viewing your order history is simple. Here's how:
• After logging in, click the “Orders” button in the menu on the left side of the dashboard.
• You will see a list of all previous orders.
• Click “View Order” to see details of a specific order.

No, membership is free.

For every dollar you spend, you earn 1 point and 1 Koin. As your points accumulate, your membership level will upgrade, granting you permanent discounts that can be combined with other promotions (see VIP Rewards Loyalty Terms & Conditions for more details). Additionally, you’ll unlock more perks when reaching specific levels. For Koins, 100 Koins can be redeemed for a $5 reward, and you will be notified by email when you redeem them. Once redeemed, your Koin balance will decrease accordingly.

No, the points you earn through purchases and activities will never expire! We believe in respecting our customers.

Yes, they are valid for three months. Please use them within this time frame.

Yes! Each membership level comes with a permanent discount, which can be combined with other promotions.

No! Your earned points are divided into two categories: points for redemption and points for upgrading your membership level. So feel free to redeem without worry!

No problem! You can save your reward for your next purchase. The reward is valid for three months.

We generally do not allow point transfers, unless your original account will no longer be used. In that case, email us, and we will assess the situation. We reserve the right to deny requests.

There are currently no restrictions. If you notice any issues with redemption during checkout, please contact our customer service team.

We process orders within 1-3 business days after receiving payment.

If the item is from our U.S. inventory, delivery typically takes 2-5 business days after processing. For other items, shipping times depend on the method selected:
• Express: 3-10 business days
• Standard: 7-20 business days after dispatch
Please note that delivery times may be extended during peak periods or if the package is held at customs. In special cases, delivery may be delayed by 5 business days. We strive to ensure timely delivery, but are not responsible for delays beyond our control. If your order is severely delayed, contact our customer service team, and we will evaluate potential compensation on a case-by-case basis.

If your order has not yet been shipped, you can change the address. Please contact our customer service team as soon as possible and provide your order number. Once shipped, the address cannot be changed.

You have a window of time to modify or cancel your order after payment. If it has not been shipped, contact our customer service team with your order number to request changes or cancellation. Unfortunately, once shipped, we cannot modify or cancel orders.

We offer free shipping on orders over $69! For orders under $69, standard shipping costs $8.99.

Select "Track Order" from the main menu or footer. Simply enter your tracking number or order number to receive the latest shipping status.

We provide 100% compensation for packages lost in transit.

We try to send confirmation emails immediately. If you haven’t received one within 24 hours, please contact our customer service team for assistance. You can reach us by email at: customer@kikopals.cc.

We offer a 14-day money-back guarantee from the date of delivery. If you wish to return an item, please contact us at customer@kikopals.cc.

Contact our customer service team with your order number and a photo of the product. We will resolve the issue for you.

If KIKOPALS made an error in shipping (such as sending the wrong item, faulty product, or damage during shipping), we will refund the shipping cost.

Using a promo code is simple! Enter the code during checkout and click "Apply." All codes are one-time use only.

We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, and iDEAL.

When you place an order, KIKOPALS contacts your card issuer to verify your account and reserve the funds. This may appear as a pending charge, also known as an authorization hold. We only charge your card when your items ship.

We currently do not accept cash on delivery. Please place your order online, and we will arrange shipping as soon as possible.

Our checkout process is quick, simple, and secure. Just enter your shipping address and payment method, then place your order!